Our Services

All of our rentals cover Installation; Maintenance; Service; Filter Changes and Warranty for the entire term of the rental. In other words, if you are renting our equipment and you need a filter change, have a problem, need to move your cooler, or need a cooler replaced due to manufacturing issues – you pay nothing. This is a service based business which we take very seriously.

Installation

Unlike many of our competitors; we provide installation as part of your rental. We will install all connections, run the necessary ¼ inch pipe – making sure that we pay attention to aesthetics, and in some cases covering it with casement, before we professionally flush the equipment. Once we flush the equipment we will test the water for purity and go over the equipment so that your staff understands how to use it.

We also provide free moving services where we can remove your equipment and reinstall it at your new location. This is all part of the rental.

Maintenance

We maintain all of our clientele in our CRM database and have regular maintenance tasks that are set one year out. This makes sure that nothing falls through the cracks. Our annual scheduled maintenance includes inspecting the machine; testing the TDS (total dissolved solids) for water purity; changing out any filters that may need to be changed and addressing any concerns our clients may have at the time. This is all part of your rental.

Service

Every now and then machines have issues and we are committed to handling any issues that may arise or accidents that may happen in a timely and efficient manner. This is why every piece of equipment has our label on it – to make us easy to reach when you need us.
Up to 3 service calls per year are covered by your rental.

Warranty

During the entire 60 month rental – if there is a malfunction of the equipment that proves to be a manufacturers defect – we will replace the equipment. We want you to have the best experience. This does not cover damage caused by employees but that rarely happens.